Loan Servicing Coordinator

Company: Disability Solutions
Location: Stevens Point
Posted on: October 12, 2024

Job Description:

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.This Loan Servicing Coordinator will coordinate/monitor day to day Loan Servicing functions, tasks, and processes with emphasis on resolving the more complicated and challenging items. Schedule, create, run, and maintain automated system maintenance programs/analysis's as applicable, ensuring regulatory compliance by providing results to supporting department. Provide technical support to the Loan Servicing department by running scripts and recommending reports on loan systems as needed, reviewing the data being delivered for accuracy, and applicability to the information being requested. Support various Loan Servicing department tasks as requested, including, but not limited to, developing, reviewing and streamlining process enhancements, and provide training when needed. Participate in projects, system enhancement testing and other tasks as assigned.This person will,

• Provide customers, bank associates, customer service units, correspondents, vendors, and colleagues timely support when handling verbal and written responses to inquiries via telephone, referral and letter by reviewing account and loan file documents. Maintain a high level of customer service by adhering to our Brand standards (clear, capable, responsive, attitude) and providing accurate information in this manner.
• Complete applicable report requests for regularly scheduled and one-time reports by performing system functions to provide accurate, applicable, well-organized data to department members, supervisor, manager, vendors and others.
• Compile reportable data including collecting, creating and maintaining accurate monthly data for all measurable department tasks.
• Respond, research, resolve, track, report, and follow up on any Loan Servicing escalated cases.
• Assist management with various department projects, including compiling data for internal or external auditors and/or compliance staff.
• Assist in needs analysis and preparation of requests for system enhancements. Monitor/report progress of request. Collaborate in review and revision of enhancements to/from Information Technologies and service vendors.RequirementsEducation
  • Associate's Degree or equivalent combination of education and experience RequiredExperience
    • Less than 2 years General banking and/or office experience. Required
    • 2-4 years Loan Servicing knowledge and advanced knowledge of bank policies, procedures and products. PreferredIn addition to core traditional benefits, we take pride in offering benefits for every stage of life.
      • Retirement savings including both 401(k) and Pension plans.
      • Paid time off to volunteer in your community.
      • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
      • Competitive salaries with professional development and advancement opportunities.
      • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
      • Personal banking, loan, investment and insurance benefits.Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.Compliance StatementAssociated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.Associated Bank is Pay Transparency compliant.

Keywords: Disability Solutions, Sheboygan , Loan Servicing Coordinator, Other , Stevens Point, Wisconsin